Terms of Service

Last Updated: January 7, 2025

1. Agreement to Terms

By accessing or using Lumion's energy forecasting and prediction model platform ("Service"), you agree to be bound by these Terms of Service ("Terms").

2. Service Description

Lumion provides energy forecasting and prediction model services for power market professionals, including but not limited to:

  • Custom model building
  • Data analysis tools
  • Collaborative features
  • API access
  • Forecasting capabilities

3. Account Terms

3.1 Registration Requirements

  • You must provide accurate, complete information
  • You are responsible for maintaining account security
  • You must notify us of unauthorized access
  • You must be authorized to act on behalf of your organization

3.2 Account Usage

  • One account per user
  • Accounts cannot be shared
  • You are responsible for all activity under your account
  • You must comply with security requirements

4. Intellectual Property Rights

4.1 Platform Ownership

  • Lumion owns all platform intellectual property
  • We retain ownership of prediction models created using our tools
  • We grant you a license to use the platform during your subscription

4.2 User Data Ownership

  • You retain ownership of your uploaded data
  • You grant us license to host and process your data
  • You are responsible for data accuracy

5. Payment Terms

5.1 Pricing

  • Pricing is bespoke and negotiated individually
  • Standard payment terms require annual upfront payment
  • Prices may be adjusted with notice

5.2 Free Trials

  • May be offered at our discretion
  • No guarantee of feature availability
  • May be withdrawn at any time

5.3 Refunds

  • Provided in accordance with service level agreements
  • Subject to terms in individual contracts
  • Must be requested in writing

6. Acceptable Use

You agree not to:

  • Violate laws or regulations
  • Infringe intellectual property rights
  • Attempt to breach security measures
  • Exceed rate limits
  • Share account access
  • Misuse the platform

7. Service Level Agreement

7.1 Availability

  • We strive for high availability
  • Planned maintenance will be communicated
  • Specific uptime guarantees in individual contracts

7.2 Support

  • Technical support provided during business hours
  • Response times as specified in contract
  • Emergency support per agreement

8. Termination

We may terminate or suspend access to our Service:

  • For breach of terms
  • For non-payment
  • For platform abuse
  • At our discretion with notice

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LUMION SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

10. Changes to Terms

We reserve the right to modify these terms. We will notify users of material changes.

11. Governing Law

These terms are governed by UK law.

Contact Us

For legal inquiries, contact us at [Contact Information].