Privacy Policy

Last Updated: January 7, 2025

1. Introduction

Lumion Labs Ltd ("Lumion," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our energy forecasting and prediction model platform ("Service").

2. Information We Collect

2.1 Personal Information

We collect:

  • Name and contact information (email address)
  • Account credentials
  • Business information
  • User activity and platform interaction data
  • Team collaboration data

2.2 Technical Information

We automatically collect:

  • Browser and device information
  • IP address
  • Cookie data
  • Usage patterns and preferences
  • Platform interaction metrics

2.3 User-Provided Data

We may collect:

  • Energy market data
  • Custom datasets uploaded by users
  • Model configurations and parameters
  • Other data provided through platform usage

3. How We Use Your Information

We use collected information to:

  • Provide and maintain our Service
  • Personalize user experience
  • Process transactions
  • Send service announcements and updates
  • Monitor and analyze platform usage
  • Improve our Service
  • Facilitate team collaboration
  • Maintain platform security
  • Comply with legal obligations

4. Data Storage and Security

4.1 Storage Location

We store data across various cloud service providers, including but not limited to AWS, GCP, and Azure.

4.2 Security Measures

We implement:

  • Database-level authentication
  • Row-level security (RLS)
  • API authentication and authorization
  • Technical rate limiting
  • Industry-standard encryption protocols

4.3 Data Retention

  • Active accounts: Data retained indefinitely while account remains active
  • Deleted accounts: Identifiable information retained for 2 years after deletion
  • You may request data deletion subject to our legal obligations

5. Data Sharing and Third-Party Services

5.1 We Share Data With:

  • Cloud service providers
  • Analytics services (PostHog)
  • CRM systems
  • Integration partners (with user consent)
  • Other third-party services necessary for platform operation

5.2 Third-Party Cookies

We use cookies and similar tracking technologies, including those from third-party services.

6. Your Rights Under GDPR

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request data deletion
  • Object to data processing
  • Data portability
  • Withdraw consent

7. International Data Transfers

We operate in the UK, Europe, and USA, and may transfer data between these regions in compliance with applicable data protection laws.

8. Changes to This Policy

We reserve the right to update this Privacy Policy. We will notify users of material changes via email or platform notification.

9. Contact Us

For privacy-related inquiries, contact us at [Contact Information].